Founder's Message

 

I created LenSpan because I’ve experienced the service industry from every angle — as a consumer, a frontline service professional, and now as a business analyst focused on operational performance.

With a background rooted in healthcare and customer service, I’ve built my career on precision, detail, and a deep understanding of what it means to truly serve others. Today, I combine that experience with data-driven insight to help businesses see what they often overlook: how service is actually being delivered.

 

After the Covid-19 pandemic, I began noticing a shift — not just in quality, but in accountability. Service felt rushed, inconsistent, and transactional, even as prices increased and customer expectations remained high. I saw firsthand how this disconnect was affecting families like mine. It became clear that many companies weren’t seeing what was happening on the front lines — and worse, they had no one they could trust to tell them.

 

LenSpan was built to change that.

 

I want businesses to succeed. I want teams to feel proud of the service they provide. And I want leaders to have an honest, unbiased view of those representing their brand. Because that matters — to your customers, to your reputation, and to your long-term success.

 

I’m a professional. I’m a wife. I’m a mother, and I believe that honorable service should still be the standard.

 

— Amanda B.
Founder, LenSpan Insight & Evaluation Group, LLC